Privacy Policy
We are committed to maintaining the confidentiality, integrity, and security of your personal data and business information across all our digital platforms, software products, and engineering services.
This Privacy Policy (“Policy”) relates to the manner in which HIBISCUS TECHNOLAB (“we”, “us”, “our”) collects, handles, uses, and processes the data that you provide to us in connection with using the website (hibiscustechnolab.com), software applications, proprietary SaaS products, and custom engineering services we offer.
By accessing this website, purchasing or subscribing to any software, or availing goods and services offered by us, you agree to the terms and conditions of this Policy and consent to our collection, use, storage, disclosure, and transfer of your information or data in the manner described herein.
We are committed to ensuring that your privacy is protected in accordance with applicable laws and industry standards. We urge you to acquaint yourself with this Policy to familiarize yourself with how your data is handled. HIBISCUS TECHNOLAB may update this Policy periodically, and you are advised to check this page for the latest version.
1 What Data is Being Collected
We may collect the following categories of information when you interact with our website, request quotes, or utilize our software products and services:
- Identity Information: Name, professional title, business or organization name.
- Contact Details: Email address, telephone/WhatsApp number, postal and billing address.
- Demographic & Preference Data: Regional preferences, technology stack preferences, time-zone requirements, and project specifications.
- Personal Data: Any other personal or project information relevant/required for providing the goods, web development, or SaaS solutions to you. The meaning of Personal Data will be as defined under relevant applicable laws.
Notwithstanding anything under this Policy, as required under applicable laws, we will NOT be storing any credit card, debit card, or similar card numbers or CVVs on our servers. All online transactions are handled through certified PCI-DSS compliant third-party payment gateways (such as Stripe, PayPal, or Razorpay). All data or information collected from you will be strictly in accordance with applicable statutory guidelines.
2 What We Do with the Data We Gather
We require this data to understand your technical needs and provide you with high-quality services, including but not limited to the following purposes:
- Internal Record Keeping & Project Management: Managing customer relationships, contracts, project sprint deliverables, and technical handovers.
- Product & Service Optimization: Improving our proprietary software, WordPress plugins, AI automation flows, and development frameworks.
- Updates & Announcements: Providing critical technical releases, security patches, system maintenance notifications, and relevant service offerings.
- Direct Communication: Responding to inquiries, resolving support tickets, executing SLA requests, and consulting on technical roadmaps.
- Training & Quality Assurance: Internal review, engineering audits, and staff training to guarantee our 99.8% on-time delivery commitment.
3 Who Do We Share Your Data With
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only with:
- Third-Party Service Providers: Trusted cloud infrastructure vendors (e.g., AWS, DigitalOcean), email delivery systems, payment processors, and analytics providers to facilitate our services and fulfill your requests.
- Group Companies & Affiliates: To the extent relevant for administrative, support, or collaborative engineering execution.
- Auditors & Professional Advisors: Legal counsel, chartered accountants, and compliance auditors strictly for performing official advisory services.
- Government & Regulatory Authorities: Law enforcement or judicial bodies when required pursuant to statutory legal obligations, court orders, or compliance regulations.
4 How We Use Cookies
We use “cookies” and similar tracking technologies to analyze site traffic, remember your preferences, and better understand visitor behavior. A cookie is a small text file stored on your browser or device memory.
You can configure your browser to reject all cookies or to alert you when a cookie is placed. However, if you refuse cookies, certain interactive features or authenticated portals of our website may not function to their full capacity. Third-party services embedded on our site (such as analytics or video players) operate under their respective privacy policies.
5 Your Rights Relating to Your Data
You maintain specific rights concerning your personal data:
- Right to Review & Rectification: You can review the data provided by you and request us to correct, update, or amend such data (to the extent feasible, as determined by us). We rely on you for the accuracy and authenticity of the information submitted.
- Withdrawal of Consent: You can choose not to provide data or withdraw your consent previously granted, at any time, by writing to our designated email at hello@hibiscustechnolab.com. Please note that if you withdraw consent, we may no longer be able to provide you with certain software licenses, support, or engineering services.
6 Data Retention & Security
Retention Period: We retain your information (i) for as long as we are actively delivering software, solutions, or retainer services to you, and (ii) as permitted or required under applicable commercial and statutory retention laws. Following contract termination, data is either securely anonymized or destroyed.
Security Measures: We employ commercially reasonable administrative, technical, and physical safeguards—including SSL/TLS transport encryption, strict access control, firewalling, and isolated staging environments—to preserve data integrity and prevent unauthorized access or disclosure.
7 Grievance Officer & Inquiries
For any questions, clarifications, data requests, or grievances regarding this Privacy Policy, please get in touch with our Compliance team:
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Trusted Across The Globe
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"Hibiscus did a really good job with my WordPress theme customisation. Incredibly quick and all done as requested. Will use them again."
Ana Silva O’Reilly
Founder
Oxfordshire, UK
"Hibiscus entirely overhauled our outdated web presence. They didn't just give us a redesign; they engineered a platform that integrated with our CRM and doubled our lead conversion rate within 3 months. Absolute lifesavers."
Marcus Wright
CEO
Austin, Texas (USA)
"We use their complete digital pack retainer. Having proactive maintenance, SEO, and custom app development all under one roof has saved our startup thousands. They feel like our own in-house engineering team."
David Harrison
Founder
Sydney, Australia
"The headless Shopify migration they performed for us was flawless. Our site loads in under a second now, and our mobile conversion rates are through the roof. Truly top-tier engineering talent."
Elena Croft
VP of E-Commerce
Toronto, Canada
"Finding an agency that truly understands both complex custom coding and aggressive digital marketing is rare. Hibiscus Technolab acts as our single vendor for all our digital ecosystem needs. Brilliant team."
Faisal Al-Sayed
Director
Dubai, UAE
"The direct booking engine they built for our clinic network replaced third-party aggregators and reduced our platform fees to zero. Flawless communication throughout the entire sprint cycle."
Dr. Julian Vance
Clinical Director
London, UK