Refund & Returns Policy

1. Proprietary Software Products & WordPress Plugins

For digital downloads and software products developed by Hibiscus Technolab (including LeadsFlow CRM, Moversdock, WP BNB Calendar, Hibiscus Instant Chat, Login as Customer, and Image Optimization):

• 14-Day Defect Window: If a purchased plugin or software package fails to operate as described in documentation, has compatibility defects, and our technical support engineers are unable to resolve the issue within five (5) business days of your report, you are entitled to a full refund.
• Non-Defect Exclusions: Refunds are not provided for change of mind after software keys have been activated, or for incompatibilities caused by third-party plugin conflicts that deviate from standard WordPress or modern PHP frameworks.

2. Bespoke Web Development & Custom Engineering

Because custom web design, AI integration, and enterprise software engineering require dedicated team allocation, cloud provisioning, and architectural sprint planning, the following terms govern custom project orders:

• Pre-Kickoff Cancellation: If a project is cancelled in writing prior to work commencing, your deposit is refundable, minus any administrative setup or domain registration costs already incurred.
• In-Progress Sprints: Once sprint milestones have commenced, completed engineering hours, wireframing, architecture design, and database provisioning are billed on a prorated basis and are non-refundable.
• Failure to Deliver Scope: As articulated in our Terms of Use, if Hibiscus Technolab is unable to deliver the agreed core scope outlined in the executed contract or Statement of Work, the client is entitled to a refund for the undelivered components.
• Hosting & Third-Party Services: Domain registration fees, third-party API tokens, SSL certificates, and external server provisioning are strictly non-refundable once activated on upstream providers.

3. Monthly Retainer & AI SEO (AEO/GEO) Subscriptions

Our monthly retainers and AI search optimization packages operate on recurring monthly cycles with no long-term lock-in. You may cancel your retainer at any time by providing written notice at least fifteen (15) days prior to the start of your subsequent billing cycle. Services will continue until the end of the current paid billing period, with no subsequent charges applied.

4. Mobile Applications (Hibiscus Apps / Radio Mingle & Free Services)

Certain mobile applications published under Hibiscus Apps (such as the Radio Mingle app) are provided as ad-supported services at no cost and are intended for use as-is:

• Free & Ad-Supported Tier: Free applications require no purchase and carry no subscription fees; consequently, no monetary refunds apply.
• Third-Party Integrations: These apps utilize standard third-party services (such as Google Play Services and AdMob) governed by their respective developer policies.
• Children's Privacy Protection: We do not knowingly collect personal identifiable information from children under 13 years of age. Any inadvertent data is deleted immediately upon notice.

5. How to Initiate a Refund Claim

To submit a refund or return request, please follow this straightforward process:

1. Email Request: Send an email to hello@hibiscustechnolab.com with the subject line Refund Request - [Invoice / Order Number].
2. Provide Details: Include your order ID, description of the product or service, proof of purchase, and a brief explanation of the technical reason or issue encountered.
3. Technical Review: Our senior engineering team will review the claim within two (2) business days.
4. Credit Reversal: Once approved, the refund will be initiated immediately and will be reflected back to your original payment method (bank account, card, or PayPal) within five (5) to seven (7) business days, depending on your card issuer or banking institution.